Troubleshooting Common Issues

Credential status not updating to “Filled” after saving #

• Ensure all required fields are filled and valid
• TIN must be numbers only, 10-20 digits
• VAT Number must be 3-25 digits
• EIRMS System Type must be exactly 3 characters
• Check for inline validation errors on the form

CSR generation fails #

• Credentials must be in Filled status before generation is allowed
• If the Generate button is disabled, complete the credential setup first

Invoice submission fails with MoR errors #

• Read each error message carefully — MoR errors point to specific field issues
• Common causes: missing TIN on B2B transactions, invalid tax codes, incorrect date format
• Correct the indicated fields and resubmit

Receipt button not visible on an invoice #

• The Receipt button only appears on Active invoices with Receipt Status other than Full
• If an invoice is Cancelled or fully paid, no receipt is required

Tabs still locked after uploading the certificate #

• Verify all three status indicators show green: Filled, Generated, Uploaded
• Refresh the page
• Contact your SuperAdmin if the issue persists