Cancelling an Invoice

1. In the Invoices list, click Cancel in the Actions column for the target invoice.
2. Select a Reason Code (1-4) and optionally add a Remark.
3. Click Submit Cancellation. On success the invoice row turns red and the status changes to Cancelled.

When cancellation is allowed #

An invoice can only be cancelled if all of the following are true:

• You are a SuperAdmin
• The invoice status is Active
• No receipts have been issued against it (Receipt Status = Pending)

If the invoice has Partial or Full receipt status it cannot be cancelled. In that case, issue a Credit Note (CRE) or Debit Note (DEB) referencing the original invoice instead.