The Invoices tab is disabled. What should I do? #
The tabs are locked until the company’s EIRMS setup is complete. A SuperAdmin needs to (1) fill and save the merchant credentials, (2) generate the CSR and send it to MoR/INSA, and (3) upload the signed certificate received back from MoR/INSA.
I submitted an invoice but got an error from MoR. What should I do? #
MoR’s error messages are displayed directly on screen. Read each one carefully — they usually identify a specific field that is incorrect or missing. Correct the issue and resubmit. The invoice is not saved until MoR accepts it.
Can I edit an invoice after it has been submitted? #
No. Once an invoice is submitted and accepted by MoR it cannot be edited. If there was a mistake, a SuperAdmin can cancel the invoice (only if no receipts have been issued) and create a new one. Alternatively, issue a Credit Note (CRE) or Debit Note (DEB) referencing the original invoice.
Why can’t I cancel an invoice? #
An invoice can only be cancelled if you are a SuperAdmin, the invoice status is Active, and no receipts have been issued against it (Receipt Status = Pending). If the invoice has Partial or Full receipt status, it cannot be cancelled.
What is the difference between a Receipt and a Withholding Receipt? #
A Receipt records payment collected from a customer against one or more invoices. A Withholding Receipt records tax withheld at source — always 3% of the pre-tax amount — and is submitted separately to MoR.
Can I issue a receipt for multiple invoices at once? #
Yes. When creating a receipt you can add multiple invoice rows and specify the paid amount for each one.
How does the customer receive their document? #
After a document is submitted successfully you can share a public link with the customer by email or SMS. The link opens a page showing the full document and the MoR-signed QR code — no login is required to view it.
What does the QR code on the document represent? #
The QR code is digitally signed by the Ministry of Revenue. It is proof that the document has been officially registered with MoR, and customers or tax authorities can scan it to verify authenticity.
What currencies are supported? #
ETB (Ethiopian Birr), USD, EUR and GBP. If you select a foreign currency you must also provide the exchange rate to ETB.
I need to give a staff member access to EIRMS but not to other modules. How? #
Go to Role Management, create a new role and grant permissions only for the EIRMS-related features. Then invite the user via Invite Management and assign them that role.